President Ferdinand Marcos Jr. has since pledged to purge the government of slow, inefficient, and unresponsive bureaucracy.
“Bawal ang tamad at makupad sa pamahalaan. Walang puwang ang mga mabagal at sagabal sa serbisyo publiko.” This was the stern instruction of President Marcos to public servants, as he further advocated against red tape in all government offices.
“Services must be fast, projects must be completed on time, deadlines must be met per schedule, and distress calls must be responded to without delay. In whatever government office, red tape must be replaced with a red carpet,” the President said.
Accepting the challenge posed by President Marcos, the Clark Development Corporation continues to deliver government services through its One-Stop Processing Center, a project that brings vital government services needed for employment and other purposes in one place. This includes PhilHealth, the Pag-IBIG Fund, the National Bureau of Investigation, the Social Security System, among others.
The project also has its On-on Wheels version, which is a project of the Clark Development Corporation (CDC) to accommodate employees of the locator companies in securing or processing government documents without work interruption.
Atty. Agnes Devanadera, the CDC president and CEO, said the mobile one-stop processing is the agency’s way of helping employees who need on-site assistance, especially those companies with more than a thousand workers.
Devanadera proudly said, “Meron kaming one-stop processing on wheels. May bus kami. By arrangement, pumupunta sa isang kompanya para i-process. Usually, it’s during lunch break. Pati DOLE nandyan. Hindi lang workers, kahit sino pwedeng pumunta doon.”
OSP on Wheels is mobilized on a weekly basis to ensure that there is no work interruption among locator companies within Clark and to accommodate the workers’ needs on-site.
This project, Devanadera said, was meant not only to assist workers in obtaining requirements but also to be the CDC’s way of eliminating the tedious bureaucratic red tape in the government offices under the directive of President Marcos.
Devanadera said OSP on Wheels is also an empowering program to provide non-fiscal incentive packages to Clark locators.
For years, workers in Clark had faced the frustrating reality of navigating multiple government offices to access essential services like SSS contributions, PhilHealth updates, Pag-IBIG payments, and other paperwork.
Long queues and confusing procedures, more often than not resulting in long hours spent, had been the common complaints of those workers seeking government documents.
“We would also like to think that this kind of program is something that we can include in our list of non-fiscal incentives for our locators. So, this is very important, and we are hoping that we can have more non-fiscal incentive programs. This is our way of helping the locators,” Devanadera said.
The mobile one-stop processing reduced absences, improved morale, and increased productivity among workers.
The Beneficiaries
Devanadera further noted that the “CDC should also be at the forefront of thinking not only of the welfare of locators but also of the welfare of the employees who make the locator’s businesses thrive. We earn—the locators, the investors earn—because we have the employees, and the employees have to be taken care of at this point in time.”
Precious Evangelista, an OSPC PhilHealth client, marveled at how fast she was able to obtain her PhilHealth card. She narrated, “Ikuwento ko lang po yung naging experience ko sa pagkuha po ng PhilHealth. Mabilis lang naman po siya, and mabilis lang din naman po kausap yung nag-asikaso po sa akin. And mabilis ko lang din po nakuha yung PhilHealth card ko po. First experience ko pong makakuha dito sa OSPC.”
Precy de Leon, an OSPC Pag-Ibig client, noted the friendliness of OSPC staff. She said, “Yung naging experience ko po dito sa Pag-Ibig One-Stop Clark, napakaayos po ng pagpa-process po nila, at napakababait po mga nagpo-process po ng mga loans namin. Maganda po… Halos po wala pong pila yung pagpa-process po nila.”
Jenina Aguas, an OSPC Pag-Ibig Fund sales and customer support assistant, described her daily work in the service of CFZ locators: “Tayo po ay nagse-serve ng mga clients, particularly yung mga nagpa-file ng mga short-term loan applications, like yung mga multi-purpose loan applications and calamity loan applications. Nag-verify din po tayo dito ng mga records nila, kagaya ng mga contributions, short-term loan accounts po nila, and also, yung kanilang mga Pag-Ibig number. Nagpa-file din po tayo dito ng mga claim applications and tumutulong din po tayo sa kanila pag ang kanilang mga virtual accounts ay na-deactivate or pinapa-unlock po.”
On average, Jenina said OSPC Pag-Ibig alone is able to serve up to 130 clients.
Jenina revealed, “Since na-establish po itong Clark one-stop shop, lalo po tayong napalapit sa ating mga miyembro, kasi nakapagbigay po tayo sa kanila ng serbisyo na dito sa loob ng Clark. Hindi na sila kailangang pumunta pa ng mga branch kagaya ng sa Angeles natin o sa San Fernando office.”
As a public servant, Jenina believes she contributes to President Marcos’ goals. She said, “Bilang public servant po tayo, naniniwala ako sa hangarin ni Pangulong BBM na ang Bagong Pilipinas ay naaayon na mapalapit tayo sa mga miyembro at mapabilis ang ating serbisyo kagaya nung ease of doing business. Mas mapapabilis yung ating mga proseso na hindi na kailangang maghirap ang mga tao sa pagpila.”
